Due to the spread of COVID-19, CADA is taking precautions and has implemented protocols to keep residents and staff safe and healthy. We are diligently monitoring CDC recommendations and are following the local, state, and federal developments regarding the health and economic impacts.
Day-to-day operations at the CADA leasing office and your building will continue as normal with these exceptions:
THE OFFICE IS CLOSED
Unless by appointment; Residents who want to make an appointment should contact their leasing agent directly, by phone or email. Lease questions and other inquiries will only be addressed with your leasing agent. A colorful new document drop box has been installed to the left of our leasing office front doors at the corner of P and 14th Street. This box is for documents requested by leasing only, it is not for rent payment.
- Maty Gonzalez – Leasing Agent, 916-322-2114 Ext. 119
- Keysha Davis – Affordable Program Leasing Agent, 916-322-2114, Ext. 120
COVID-19 HARDSHIP NOTIFICATION
Please know that rents are still due during the COVID-19 pandemic period. However, for residents who have been financially impacted by COVID-19, CADA has provided a Hardship Notification and Accommodation Request Form (PDF) that can be filled out and submitted to our office. Please keep in mind that this from needs to be submitted prior to your rent being late. CADA will consider all requests on a case-by-case basis, documentation is required to support a request, and CADA has the sole discretion to decide whether to grant or deny a request.
MAKE RENT PAYMENTS
Checks and money orders will only be accepted (no cash) via the silver rent drop slot located on the leasing office to the right of the double doors that are closest to the intersection of 14th Street and Carriage Path Alley.
EMAIL IS THE MOST EFFECTIVE COMMUNICATION
If calling, you may contact our main office line (for appointment requests or general questions) by leaving a voicemail at 916-322-2114. During our office closure, email is the most effective form of communication for our office; we can serve you best that way.
- For general resident requests, please contact us through your Resident Portal on our website: Resident Resources. We are also available by email or phone at firstname.lastname@example.org or 916.322.2114, or via the property manager contact you already use.
- For EMERGENCY maintenance issues, please call 916.324.8494 immediately. We regret that there may be a delay in servicing any or routine/non-emergency maintenance requests until further notice.
A limited number of employees will be available during this time to continue operations remotely. Please be patient with our communication as we are staffed with a smaller crew than usual.
All of our employees practice recommended social distancing, hand hygiene and mask protocols. We ask that if you have scheduled an in-person appointment at our offices that you wear a mask per Governor Newsom’s mask mandate.
We appreciate your patience and understanding in these uncertain, challenging times.